Richard Yeh posted a comment to the Hotel Verde Mar Post. It deserves a post on its own.
This is the worst hotel we have stayed. My wife booked this hotel when she planned the trip. The hotel misrepresented itself with beautiful pictures of the beaches etc.
I was shocked when we got to our room. The windows are covered with steel bars as if this hotel is not safe from vandalism. To be worse, the room was horrible. The kitchen was small and full of dirty looking kitchenware. The room was so small and settings were so ugly, suddenly I thought I was paying $120 for a sh** place in a third world country. This is completely different from the nice pictures presented in their website. The swimming pool was so small and dirty. To be worse, when we stepped out this hotel’s back door, we saw campers (from the national park) and parking lots that were only 10 feet from hotel’s yard, and the beach was so crowded.
Then the worst came. We came back from the dinner and my fingers were hit by the fan (from the ceiling because it was so low and positioned right on top of the bedside) while I was changing my T-shirt without any warning signs. This time was so bad that two of my fingers were cut open. As my wife was scrambling to find something to stop my finger bleeding, the security guard showed up at our door, since the fan hit my finger so hard that it almost caused a short circuit for the whole hotel!
Although my wife had already paid for two nights, we felt so bad to stay in the hotel and we started to find another hotel in the area. Finally we found another hotel the next morning and we decided to move.
With little hope to get money back, we spoke to the manager of the hotel and see if we can get refund for the second night. Basically we said the hotel was in such a substandard condition that it was not safe to stay and we have to change hotel.
The manager was very rude and told us there was no way we can get our money back. She said she was very sorry about the injury but this is Costa Rica, so this is different from America and they won’t refund the money. Then I asked if we can talk to the owner of the hotel. She said that she can’t tell me who the owner was but all she can tell me is that the owner is a Canadian. I was shocked to see her nasty bitchy altitude – “oh we are in Costa Rica so there is nothing you can do”. I was so angry at that point. So the owner is a Canadian, if this hotel is in Canada or U.S. that she can be sued for allowing unsafe living environment and causing personal injury. Just because she operates a hotel in Costa Rica doesn’t mean that she can get away from safe building codes and operating unsafe environment.
So we left with nothing settled. I am still very angry about this incident. one thing I am certain, we will never stay at this terrible hotel again.
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